Every day, it seems like there’s some news story about Millennials “killing” another industry or brand. It might be easy to say this generation is hard to please or ruthless, but we know there is FAR more to the story than that. Understanding the full story (and knowing how to attract Millennials rather than repel them) is vital if you own or run any kind of business… dental practices included.
Millennials are the people who were born between 1982 and 2000, and as of today, there are about 80 million in the United States. That’s a lot of buying power! If your dental practice is still struggling to attract younger adults, it’s time to reflect on your marketing strategy. After all, Millennials often have young children, so if you also offer pediatric dentistry, you could be looking at A LOT of potential new patients.
What Millennials Want
Recently, an article came out in Dental Economics that claimed Millennials are shying away from private practice dentistry. There’s a few reasons the author of this article believes this is happening. Surprisingly, very few of his reasons have anything to do with actual dentistry. Instead, it’s more about the experience and how easy it is for them to interact with your practice when they need to.
The truth is, Millennials need things to be EASY! They’re working more hours than any other generation, they have less “downtime” and a lot of them are parents. They simply don’t have time to call and make an appointment. They want to be able to do it online, from their smartphone, on the go. In fact, according to the article and a Lincoln Financial Group Dental study, “40% of millennials cite a dentist’s website as “very important” as opposed to 14% of baby boomers.”
Do you have a website that works well on mobile? Do you allow patients to book their appointments online? Making it easy is the name of the game if you want to win over this huge chunk of the population!
It’s Time to Get Social
For a dental practice to attract Millennial patients, you have to show up where they hang out. In this day and age, that means online! Your website must look good and be discoverable through search engines, which means spending a little time and energy on SEO (consistent blogging, keyword research, and website optimization).
In addition to a great website, you need to be active on social media. Just posting once in awhile isn’t enough. Daily conversations with your followers is mandatory, and making your content fun, engaging, and informative is key. It should not be about YOU and how great YOU are. It should be about your followers. Solve their problems, give them helpful tips, and get to know them though actual conversations online. This is how you win over the younger crowd.
Some Key Takeaways
At the end of the day, your goal should be to create content that shows exactly why your practice is the best one for your potential and current patients. Showcase your personality, your skills, your equipment, and your services. Use attention-catching imagery and short videos to really “wow” your followers. Be consistent on social media and have a great website. It can seem like a lot, but if you take it one step at a time and outsource when you can, we guarantee you can grow your audience, not only with Millennials, but across the board.
Do you need help with social media management, content strategy, or do you need to schedule a photoshoot so you have tons of on-brand imagery and video to share online? We are here for you! Feel free to contact us anytime.